Queue detection
Identify guest presence and movement through defined queue and service zones.
Computer-vision guest service intelligence
GuestMetric
See the service experience as it happens.
GuestMetric converts camera-observed movement through the guest journey into operational metrics—helping restaurants and QSRs understand queue behavior, wait time, service timing, checkout performance, and where the experience slows down.
GuestMetric · Service IntelligenceFRONT COUNTER · LIVE VIEW
QUEUE07
AVG WAIT02:18
CHECKOUT00:54
Guest enters queue12:04:18Detected
Service begins+02:11Measured
Checkout begins+01:37Measured
Guest exits service areaTotal 04:42Complete
Queue visibilityUnderstand how guests move through waiting and service areas.
Timing intelligenceMeasure wait, service, checkout, and total experience time.
Operational patternsSee when and where bottlenecks repeatedly develop.
Multi-location viewCompare service performance across stores and dayparts.
Platform capabilities
Turn movement into operational signal.
GuestMetric is designed to make service performance measurable without forcing managers to manually time every queue, handoff, and checkout interaction.
Wait-time measurement
Measure how long guests wait before service begins and how that changes by time of day.
Service-stage timing
Break the experience into measurable stages so teams can see where time is actually being spent.
Checkout performance
Track checkout timing and identify when transaction flow becomes a recurring bottleneck.
Guest-flow patterns
Surface patterns in arrival, waiting, service, and handoff behavior across operating periods.
Operational benchmarking
Compare service performance across locations, dayparts, and operating conditions using consistent metrics.
Architecture
Vision at the edge. Operational intelligence in the platform.
GuestMetric separates camera inputs, event detection, timing logic, and operational reporting so the system can evolve without coupling analytics directly to the user interface.
InputCamera feeds
EdgeVision processing
ExperienceOperations dashboard
PortfolioMulti-location insights
GUESTMETRIC EVENT PIPELINE · TIMING ENGINE · ANALYTICS LAYER
Zone detection
Service events
Timing metrics
Operational insights
Site configuration
Operational flow
Measure the experience without adding another manual task.
The value comes from turning ordinary guest movement into useful operating context that managers can act on.
01Observe
Camera views cover configured guest-service areas.
02Detect
The system identifies movement through defined zones.
03Measure
Wait, service, checkout, and journey times are calculated.
04Contextualize
Metrics are grouped by location, period, and service stage.
05Improve
Managers use the signal to target staffing and workflow bottlenecks.
GuestMetric by Tekmaze
Know what the guest experienced before the complaint arrives.
Talk with Tekmaze about using camera-powered operational intelligence to understand service performance across your restaurant or QSR locations.
Talk to Tekmaze ↗